My husband cancelled his debit card because he had an unauthorised transaction on his account. Firstly Abbey (or Santander) said they would not refund the money taken because it must be someone we know who took his card and then put it back (what a cheek, only me and him been anywhere near our house and his wallet has not moved). Now he is still waiting for his new card to arrive. THIS IS 3 WEEKS WITHOUT A CARD !! ...